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Terms of Service

In effect from 5 September 2026.

EasyBook AI Terms of service - summary

Hi! We are EasyBook AI. We've worked hard to make our Terms and Conditions (Terms of Service) easy to read. We've summarised key points of our Terms of Service below, but you must also read the full version that follows.

  • EasyBook AI provides EasyBook Discovery and the EasyBook AI Partner Platform (together, our EasyBook AI Platform), which allows you to discover and book online with spas, salons, health clinics, trainers and other businesses. You can book Partner Services by making an Appointment through the EasyBook AI Platform.

  • The Partner Services you can book via EasyBook AI are sold by our Partners and not by us. We are only responsible for arranging and concluding your Appointment, and we have been appointed by our Partners to act as their commercial agent to do so.

  • You pay the Partner, never us. EasyBook AI does not take payments. You settle the price of an Appointment with the Partner at their premises, in cash or by any other means the Partner accepts. We never ask for your card details, we never charge you, and no card information passes through EasyBook AI.

  • The contract for the Partner Services is directly between you and the relevant Partner. We are not responsible for the Partner Services you receive from our Partners. However, we would like to know if you are less than happy with any Partner. You can contact us at [email protected], and we'll see if there's anything we can do to help.

  • If you make an Appointment, you agree to a Partner Contract (including any Partner Terms of Sale) with the relevant Partner. EasyBook AI is not part of this agreement. Please thoroughly check all details and any restrictions relating to an Appointment before confirming it.

  • EasyBook AI may deactivate your EasyBook AI Account if you breach any part of these Terms of Service or our Terms of Use, or if you act in a way that is inappropriate, abusive or otherwise unacceptable towards a Partner or our staff.

  • If you would like to reschedule or cancel an Appointment, first check these Terms of Service and any Partner Contract to see if you are able to do so. If you are, you can do this by submitting a request through the EasyBook AI Platform,

  • emailing or calling the Partner directly, or

  • emailing our support team at [email protected].

If you want to talk to us, please get in touch with our team and we'd be happy to help at [email protected].

EasyBook AI Terms of service - full version

We are EasyBook AI shpk, a company registered in Albania, with registered office address in Street Adem Abazi, Zona kadastrale 8602, Apartamenti me nr. pasurie 12/387-N2, Vlore, Albania ("EasyBook AI", "we", "us" and "our"). Our NUIS registration number is M56506203S.

These are Terms of Service and Conditions ("Terms of Service") between you and EasyBook AI for the use of the EasyBook AI Platform (as defined below).

These Terms of Service apply to each booking you make through the EasyBook AI Platform (as defined below).

Please read these Terms of Service carefully before you use the EasyBook AI Appointment Services. We recommend that you save or print a copy of these Terms of Service for future reference.

We reserve the right to change these Terms of Service from time to time by changing them on this page. Any changes will apply to your next Appointment so please check this page regularly. If you do not agree to any changes, you should not make an Appointment.

Your use of our Site is also subject to our Terms of Use. We describe how we use your personal information in our Privacy Policy.

Key terms

When we use capitalised words or phrases in these Terms of Service, they have the following meanings:

"Appointment" means any appointment booking for one or more services from a Partner made through the EasyBook AI Platform, including as updated, re-scheduled or cancelled;

"Cancellation Policy" means the Partner's own policy, included in the Partner Terms of Sale of an Appointment, on cancelling an Appointment, including any fee the Partner asks you to pay for a late cancellation. The Partner applies this policy and collects any such fee directly; EasyBook AI never charges you;

"Client" and "you" means you, the user of the EasyBook AI Services or the purchaser of any Partner Services;

"Confirmation" means a written confirmation that we provide to you regarding an Appointment, via email or the EasyBook AI Platform;

"EasyBook AI Account" means an account you create on the EasyBook AI Platform, containing information such as your name, Appointment history, and contact information;

"EasyBook AI Appointment Services" means all appointment booking services, including creating, updating, rescheduling and cancelling appointments, provided through the EasyBook AI Platform;

"EasyBook AI Platform" means, together: (a) the website easybook.ai, accessible through any web browser (our "Site"), (b) our mobile application published on the Apple Store and Google Play Store and downloaded and installed by you on your device (our "App"), and (c) the web interface owned and provided by EasyBook AI, which a Partner may embed on their own website or social media channels (the "EasyBook AI Widget");

"EasyBook AI Services" means all information, recommendations and/or services provided by EasyBook AI to you by means of your use of the EasyBook AI Platform, including the EasyBook AI Platform, the EasyBook AI Appointment Services and Partner Profiles;

"No Show Policy" means the Partner's own policy, included in the Partner Terms of Sale, on missed Appointments, including any fee the Partner asks you to pay for a missed Appointment. The Partner applies this policy and collects any such fee directly; EasyBook AI never charges you;

"Partner Credit" means an amount you hold with a Partner — such as a pass, a package or a voucher — that you have paid the Partner for and that can be put towards Partner Services. Partner Credit is sold by the Partner and paid for at the Partner's premises; EasyBook AI records it so that you and the Partner see the same balance.

"Partner Profile" means a Partner's webpage(s) on the EasyBook AI Platform, which may include information about their Partner Services;

"Partner Services" means any services of a Partner offered for booking on the EasyBook AI Platform, including fulfilling any Appointment;

"Partner Terms of Sale" mean the date, time, price, Partner Services, discount, location, and any other information or terms and conditions (including any Cancellation Policy or No Show Policy) provided through the EasyBook AI Platform at the time that an Appointment is made by the Client.

"Partner" means a selected third-party provider of services, who offers their services for booking on the EasyBook AI Platform;

"Promo Codes" means a promotional code issued by a Partner which can be used when purchasing Partner Services, always subject to the relevant promotion terms.

Our services

EasyBook AI offers a way to connect you to our Partners, who offer a range of services in the beauty, wellness, health and fitness space. The EasyBook AI Platform allows you to make an Appointment for a Partner Service. EasyBook AI does not operate any Partner and does not provide any Partner Services.

By using the EasyBook AI Services you enter into a contract with EasyBook AI under these Terms of Service. However, your contract for the Partner Services is only between you and the Partner.

EasyBook AI acts only as an intermediary between you and the Partners, including acting as the agent for each Partner to arrange and conclude your Appointment. Our appointment as agent is limited to arranging and concluding the Appointment. It does not extend to collecting money: we are not authorised to receive payment on a Partner's behalf and we do not do so.

EasyBook AI does not operate a payment facility and does not process payments of any kind. You pay the Partner directly, at the Partner's premises, and your debt to the Partner is discharged only when the Partner is paid. The EasyBook AI Services are free of charge to you.

Our partners' services

If you use the EasyBook AI Platform to book any Partner Services, you also enter into a Partner Contract with the relevant Partner, including any Partner Terms of Sale.

Partners' provision of Partner Services and fulfilling any Appointment is subject to the Partner Contract. EasyBook AI is not a party to the Partner Contract you have with the Partner.

Our Partner's responsibilities

Our Partners are required to provide Partner Services as set out in the relevant Partner Contract (including any Partner Terms of Sale).

We require our Partners to ensure that all information provided by them for the EasyBook AI Platform is accurate, complete and not misleading in any way. Nonetheless, we cannot verify the information which Partners provide to us. It is each Partner's responsibility to ensure that all of its Partner Services listed on the EasyBook AI Platform are available and accurately described. The descriptions and/or images of the Partner Services on the EasyBook AI Platform are for illustrative purposes only, and actual Partner Services may vary from those descriptions and/or images.

Your rights

If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office. Nothing in these Terms of Service will affect these legal rights.

Using the EasyBook AI platform

In order to make any Appointment through the EasyBook AI Platform you need to create a EasyBook AI Account by signing-up with EasyBook AI and providing certain information, including your name, mobile telephone number, and any password you set. We never ask you for card or bank details.

Providing accurate information

You must provide accurate and complete information to EasyBook AI, and keep this information up to date through the EasyBook AI Platform. EasyBook AI may verify the information that you provide, and may refuse use of the EasyBook AI Services or EasyBook AI Platform without providing reasons.

Using EasyBook AI responsibly

To get the make most of your use of EasyBook AI, you can

  • Contact Partners directly - each Partner Profile will include their contact information, so you can easily get in touch with them. You can also get in touch with our support team at [email protected].

  • Read the Partner Contract - Our Partners may add specific terms (for example about cancellations, refunds or taxes). Look for links to any specific Partner Contract terms, and read these carefully.

  • Check the price before you go - the price of an Appointment is shown on the EasyBook AI Platform before you confirm it, and you pay it to the Partner on the day. If anything about the price is unclear, ask the Partner before your Appointment.

  • Research independently - check out reviews (for example, on Google or other trusted review sites) as well as the reviews on EasyBook AI to see what other people thought of a Partner's services.

Providing any health or other relevant information

It is your (or the person receiving the Partner Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Partner that might affect or be affected by any Partner Services (for example without limitation, allergy information and health matters). This includes requesting further information from the Partner about a Partner Service if you need it.

If you (or the relevant recipient of the Partner Services) fail to disclose any such information to the applicable Partner, neither EasyBook AI nor the relevant Partner shall be liable to you (or the recipient of the Partner Services) for any injury, loss or damages resulting from the Partner Services that could reasonably have been avoided if you (or the recipient of the Partner Services) had disclosed (or checked or requested) that information prior to receiving the Partner Services.

Service communications

In connection with your use of the EasyBook AI Services, EasyBook AI may send you electronic service messages. These electronic messages may be sent for various reasons, including for security purposes (e.g. verifying that your smartphone is connected to the phone number you entered upon registration) and issues related to an Appointment you placed (e.g. if the Partner reschedules or cancels an Appointment, you may be notified).

We send these service messages by email and by push notification, and through any other channel you have switched on in your notification settings. You can turn each channel off there at any time; some messages are essential to an Appointment you have made and will still reach you by email.

We will only send you marketing if you have opted in to receive it, and you can withdraw that at any time from the same settings or from the unsubscribe link in any marketing message. Agreeing to receive marketing is never a condition of using the EasyBook AI Services.

For information on how we use your personal information, and about promotional and marketing messages, please refer to our Privacy Policy.

How to make an appointment

The EasyBook AI Platform allows you to select which Partner Services you would like to receive and make an Appointment for that Partner Service. You may check and correct any errors before confirming your Appointment. We will disclose any Partner Terms of Sale (including any Cancellation Policy or No Show Policy) to you prior to your confirmation. Please read and check all details of your Appointment and any applicable Partner Terms of Sale before confirming your Appointment.

When you make an Appointment, we (as commercial agent of the Partner) will send your request to the Partner, and the Partner Contract will be formed when we send you a Confirmation. All Partner Services shown on the EasyBook AI Platform are subject to availability. We may accept or reject each Appointment on behalf of the Partner. Your Confirmation records the Appointment we arranged; it is not a receipt for payment, because you have not paid us. It is sent to the contact information provided in your EasyBook AI Account upon confirming an Appointment. If you require a receipt or a tax invoice for what you pay, you need to ask the Partner directly.

When you make an appointment, you will need to arrive at the place of business of the Partner in order to receive the Partner Services. The place of business will be indicated in the Partner Terms of Sale.

Promo codes issued by our Partners

Partners may issue Promo Codes, which can be used when purchasing Partner Services. The Promo Codes are issued at the Partner's discretion and may be withdrawn at any time, including if they are used fraudulently, cause technical issues or are subject to tampering.

If Promo Codes are made exclusively available and identified as being personal to you, you must not share it with any third party. If Promo Codes are made publicly available, you may share them with any third party. If in the reasonable opinion of the Partner and / or EasyBook AI, it considers that the Promo Code has been shared or misused by you, the Partner and / or EasyBook AI can cancel such Promo Codes.

The Partner is responsible for setting the terms of any Promo Codes and fulfilling the Partner Services. EasyBook AI is not responsible for any Promo Codes issued by our Partners. For more information on Promo Codes, please visit our blog.

Paying for a Partner service

Prices shown on the EasyBook AI Platform

Prices for any Appointment will be as quoted on the EasyBook AI Platform. The Partner sets these prices; we display what the Partner has told us.

The final price you pay for an Appointment may be adjusted to reflect any additional goods or services you purchase from the Partner at the time of receiving the Partner Services.

EasyBook AI Partners may also offer discounts that would be reflected on the final amount payable.

Where the EasyBook AI Platform shows an amount as due or as settled, it is doing no more than recording what you and the Partner have agreed, so that you both hold the same record of the Appointment. That record is not a charge, an invoice or a demand for payment from EasyBook AI.

Paying the Partner directly

You pay for Partner Services at the Partner's premises, directly to the Partner, in cash or by any other means that Partner accepts. Payment is a matter between you and the Partner under your Partner Contract.

EasyBook AI does not collect, hold, transmit or refund money. We do not operate a payment facility, we do not use a payment processor, and we never ask for, store or transmit your card, bank or other payment credentials. No payment instrument you hold is ever charged by EasyBook AI, and nothing in these Terms of Service authorises EasyBook AI or a Partner to charge you through the EasyBook AI Platform.

If a Partner ever asks you to pay EasyBook AI, or to enter card details into the EasyBook AI Platform, that request does not come from us. Do not act on it, and please tell us at [email protected].

Tax

The Partner is solely responsible for any indirect taxes (for example sales tax, VAT, GST, or service tax) on the total value of an Appointment, plus any adjustments for additional goods or services sold or discounts applied, where applicable.

EasyBook AI does not charge you taxes on Appointments, as the Partner Services are provided by, and paid for to, the Partner and not EasyBook AI. Any VAT or other applicable sales tax is included in the price shown on the EasyBook AI Platform. Because you pay the Partner directly, the Partner is the party that issues your receipt or tax invoice; ask them for one at your Appointment or afterwards.

Appointment changes and cancellations

Rescheduling an Appointment

If you wish to reschedule your Appointment (e.g. time/date) in whole or in part after you have received a Confirmation, you may do so through the EasyBook AI Platform or by contacting the relevant Partner directly.

You may only reschedule your Appointment if your Appointment is not due to take place within a time frame (e.g. 24 or 48 hours) determined by the Partner and set out in the Partner Terms of Sale. The interval between when you may reschedule your Appointment and your scheduled Appointment start time will be determined independently by each Partner, and disclosed to you at the time of making your Appointment. You should review and understand the Cancellation Policy before confirming your appointment on the EasyBook AI Platform. Please note that your ability to reschedule your Appointment will be subject to the Partner's availability during the time you wish to reschedule.

Cancellation and no show policies

In addition to your other legal rights, you may in certain circumstances have the right to cancel a Partner Contract as set out in this section of the Terms of Service.

Cancellations & no shows

If you wish to cancel your Appointment, you may do so through either the EasyBook AI Platform, or by contacting your Partner directly. You may only cancel an Appointment through the EasyBook AI Platform provided that your Appointment is not due to take place within a time frame (e.g. 24 or 48 hours) determined by the Partner and set out in the Partner Terms of Sale. The interval between when you may cancel your Appointment and your scheduled Appointment start time will be determined independently by each Partner, and disclosed to you at the time of making your Appointment as part of the Partner Terms of Sale.

EasyBook AI Partners may choose to implement a Cancellation Policy, the terms of which will be disclosed to and confirmed by you at the time of making your Appointment. A Cancellation Policy is the Partner's own term of business, forming part of your Partner Contract with them. If the Partner asks you to pay a fee for a late cancellation, that is a claim the Partner makes against you and settles with you directly. EasyBook AI does not charge that fee, does not collect it, and holds no payment method with which it could.

Partners may also choose to implement a No Show Policy. If you fail to turn up to a Partner's place of business at the time indicated in your Appointment, a Partner may choose to exercise their No Show Policy. Again, any fee under a No Show Policy is owed to, and collected by, the Partner and not by EasyBook AI.

Because you pay the Partner directly at their premises, there is normally nothing for anyone to refund when you cancel: you simply do not pay. Where you have already paid the Partner — for example for Partner Credit — any refund is a matter for the Partner under the Partner Contract, and will be given or withheld according to that Partner's Cancellation Policy.

Restrictions on access

EasyBook AI reserves the right to partially or fully restrict your access to the EasyBook AI Services or EasyBook AI Platform where any of the following occur:

  • you have a history of many cancelled Appointments, no shows, or other behaviour that is negative to the experience of our Partners;

  • we reasonably suspect fraud or misuse of the EasyBook AI Platform by you or someone using your EasyBook AI Account;

  • we reasonably suspect the security of your EasyBook AI Account has been compromised;

  • you behave inappropriately, abusively, or offensively towards staff of EasyBook AI or employees of a Partner, whether on the phone, through email, through communications within the EasyBook AI Platform, or in person at the place of business of a Partner or breach our Terms of Use;

  • you breach other terms set forth in these Terms of Service, including your promises to us; or

  • we believe, in our reasonable and sole discretion, that your actions are negatively affecting the quality of EasyBook AI Services.

Further (as Partner Services are sold by our Partners and not by EasyBook AI), our Partners may impose additional restrictions on who may buy and book the Partner Services that they offer. In particular, a Partner may:

  • restrict your access to their Partner Profile;

  • prevent you from making an Appointment with Partner Services that they offer; and

  • otherwise restrict your ability to interact with that Partner on the EasyBook AI Platform.

These restrictions are determined solely by the Partners, and we are unable to provide you with access to these Partner Services.

Liability

Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time you accepted these Terms of Service.

We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time.

We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under Albanian law.

We are not liable to you for the provision or non-provision of the Partner Services. The Partner is responsible for the fulfilment of all Partner Services under your Partner Contract with them.

Indemnity

You agree to indemnify and release EasyBook AI (and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their staff members, contractors, agents, officers and directors), from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees and costs) arising out of or related to:

  • your use (or misuse) of the EasyBook AI Services or EasyBook AI Platform, including any data or content transmitted or received by you;

  • personal information or any other information or content that is submitted via your customer account, including without limitation misleading, false or inaccurate information;

  • your breach or violation of any term of these Terms of Service or any applicable law, rule or regulation;

  • your violation of any rights of any third party, including Partners;

  • negligent or willful misconduct; or

  • any other party's access and use of the EasyBook AI Services with your unique username, password or other appropriate security code.

Ending these Terms of service

EasyBook AI shall, as soon as reasonably practicable following, and in any event within thirty (30) days of, termination of the agreement, delete (including by putting beyond practicable use) or return to the Client (at the Client's direction) all personal data.

Notwithstanding the foregoing, EasyBook AI may retain personal data beyond the termination or expiry solely if, and for so long as, such personal data must be retained in order to comply with applicable law.

General

Platform fees

Clients' use of the EasyBook AI Platform is free of charge. EasyBook AI reserves the right to introduce a fee for the use of the EasyBook AI Platform. If EasyBook AI decides to introduce such a fee, EasyBook AI will tell you in advance and allow you to continue or stop using the EasyBook AI services.

Assignment

You may not assign your rights under these Terms of Service without prior written approval of EasyBook AI.

Notices

EasyBook AI may give notice by means of a general notice on the EasyBook AI Platform, or by email, or post sent by regular mail. EasyBook AI will only accept notice by email at [email protected] or by post to EasyBook AI shpk., Vlore, Rruga “Adem Abazi”, zona kadastrale 8602, apartamenti me nr. pasurie 12/387-N2.

Entire agreement

The Terms of Service (including any referenced documents) form the entire agreement between you and EasyBook AI and governs your use of the EasyBook AI Services, superseding any prior version of these Terms of Service between you and EasyBook AI. Your Partner Contract governs the provision of the Partner Services.

Enforcement & severability

EasyBook AI's failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a competent authority to be invalid, unlawful or unenforceable to any extent, such provision will to that extent be severed from the other provisions of the Terms of Service remain in full force and effect.

Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of Albania. You and we each agree that the courts of Albania will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the booking and/or supply of Partner Services via the EasyBook AI Platform, subject to applicable EU regulations and international agreements.

Interpretation

Where applicable, words in these Terms of Service and Conditions that are defined in the singular shall retain the same definition in the plural, and vice versa. Words in the masculine include the feminine, and vice versa.

Updating the service and these Terms of Service

These Terms of Service were last updated on 5 September 2026.

We may update these Terms of Service from time to time, and will post any changes on this page. EasyBook AI may modify or replace any of these Terms of Service, or change, suspend, or discontinue the EasyBook AI Services (including without limitation, the availability of any feature, database, or content) at any time.

We will notify you by posting a notice on the EasyBook AI Platform, or by sending you notice through the EasyBook AI Platform, your EasyBook AI Account or via email. If we make any substantive changes, we will notify you through email, or website pop-ups within our EasyBook AI Platform.

Your continued use of the EasyBook AI Platform following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Service, EasyBook AI grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the EasyBook AI Platform.

EasyBook AI may also impose limits on certain features and services or restrict your access to parts or all of the EasyBook AI Services without notice or liability. Such modification will not apply to any Appointments already made.

Need help with anything?

We care about your experience and want to ensure we maintain the highest standards possible.

If you have any feedback, any questions concerning the EasyBook AI Platform, or would like to make a complaint about one of our Partners or their Partner Services, please:

  • speak to the Partner yourself to try and resolve the issue;

  • leave an honest review and/or rating for the Partner on the EasyBook AI Platform to reflect your experience; or

  • email us at [email protected]

If you reach out to us at [email protected], we may contact the Partner to attempt to resolve the issue. Because you paid the Partner and not us, we cannot refund you: any refund of money you paid is made by the Partner. Where we consider it fair in all the circumstances, we will raise the matter with the Partner and ask them to put it right, and we may restrict a Partner's use of the EasyBook AI Platform.

While we take all complaints about our Partners very seriously and will always do what we can to help to resolve them, we are not responsible to you for the Partner Services and are under no obligation to provide you with a refund or any other recompense if you are dissatisfied with any Partner Services.