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Partner Terms of Service

Last updated 5 September 2026

1. About these terms

These Terms of Service (the "Terms") form a binding agreement between EasyBook AI shpk, registered in Albania, NUIS M56506203S ("EasyBook", "we", "us", "our") and you — the business or professional who creates an account on the EasyBook Partner platform ("you", "your", "Partner").

The "Partner Services" means the EasyBook Partner web dashboard at partner.easybook.ai, the EasyBook Partner mobile apps for iOS and Android, and all related EasyBook Partner-facing tools, APIs and services.

By creating a Partner account or by using the Partner Services, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and, from the moment you create an organisation, our Data Processing Agreement. If you do not agree, do not create an account or use the Partner Services.

A separate set of terms governs use of the consumer discovery and booking platform at easybook.ai by clients.

2. Eligibility

To create a Partner account, you must:

  • Be at least 18 years old
  • Be authorised to operate a business and to accept these Terms on behalf of that business; if you are signing up for a legal entity, you represent that you have authority to bind it
  • Not be barred from using the Partner Services under any applicable law
  • Comply with all licensing, permitting, health and safety, and regulatory requirements that apply to your business

3. Your account

3.1 Registration

You must provide accurate, current and complete information when you register and keep it up to date. EasyBook may verify the information you provide, including through third-party services.

3.2 Security

You are responsible for keeping your credentials secure and for all activity under your account. We strongly recommend enabling multi-factor authentication.

3.3 Staff sub-accounts

You may invite staff — employees, contractors, professionals — into your organisation. You are responsible for managing their access, for the role you assign them, and for ensuring they have read and comply with these Terms.

4. The Partner Services

The Partner Services allow you to:

  • List your business, venues, services, staff and availability
  • Accept appointments through the EasyBook discovery platform and through your own channels
  • Manage your calendar, clients, communications and reviews
  • Send appointment confirmations and reminders to your clients
  • Integrate with Google Calendar and Google Contacts (optional)

The Partner Services currently support cash payments only — clients pay you directly at the time of service. Online payment processing may be introduced later, at which point updated terms will apply before the feature becomes available to you.

We may add, modify or discontinue features. We will give you reasonable notice of material changes that adversely affect your ability to use the Partner Services.

5. Fees, payments and taxes

5.1 Subscription fees

Use of the Partner Services may be subject to subscription or other fees as described on our pricing page or in your service agreement. Fees are quoted exclusive of applicable taxes. Where fees apply, you authorise us to charge the payment method you provide.

5.2 Cash payments between you and your clients

Clients pay you directly at the time of service. No card, bank or other payment details flow through EasyBook, and EasyBook is not a party to the underlying payment between you and your client.

You may record amounts and payment status in the dashboard for your own accounting. You are solely responsible for collecting payment, issuing receipts where required, and resolving payment disputes with your clients.

5.3 No commission on bookings

Because payments are made directly between you and your clients, EasyBook does not charge commission on bookings. If online payment processing is introduced, updated terms — including any commission and payout terms — will be presented to you for acceptance before the feature becomes available.

5.4 Refunds and cancellations

You set your own cancellation policy and are responsible for handling refunds in accordance with it and with applicable consumer protection law.

5.5 Taxes

You are solely responsible for determining, collecting, reporting and remitting all taxes that apply to your business and the services you provide. EasyBook may provide reporting tools but does not give tax advice and is not your tax agent.

6. Your obligations

You agree that you will:

  • Provide accurate information about your business, venues, services, prices and availability
  • Honour bookings made through the platform and communicate promptly about changes or cancellations
  • Comply with all laws applicable to your business, including licensing, health and safety, consumer protection, anti-money laundering, data protection, employment and tax law
  • Treat your clients fairly, professionally and without unlawful discrimination
  • Maintain appropriate insurance for the services you provide
  • Not use the Partner Services for anything illegal, fraudulent, harmful, or that infringes the rights of others
  • Not attempt to reverse-engineer, scrape, copy or otherwise misuse the Partner Services, our APIs or our intellectual property
  • Not introduce malware, attempt unauthorised access, or interfere with the normal operation of the platform
  • Not use the Partner Services to send spam or unsolicited communications

7. Client data and data protection

When you use the Partner Services to manage personal data about your own clients — name, contact details, booking history, notes — you are the data controller and EasyBook acts as your data processor under Article 28 GDPR.

The terms of that relationship are published in full as our Data Processing Agreement, which forms an integral part of these Terms. You accept the DPA when you create an organisation, and the version you accepted is recorded against your account and your organisation and shown in Settings → Privacy. When we publish a new version we ask you to accept it in the dashboard.

As controller of your client data, you must:

  • Give your clients appropriate privacy information about how you, and EasyBook on your behalf, process their data
  • Obtain any consent the law requires — in particular for special-category data such as health information, and before recording that a client consented to marketing
  • Respond to data subject requests directed to you; the dashboard provides per-client export and erasure so you can do this yourself
  • Use the Partner Services only for the purposes contemplated by these Terms and in compliance with data protection law

When EasyBook processes personal data about you as a Partner — your name, email, business information — EasyBook is the data controller and processes it in accordance with our Privacy Policy.

8. Listing on the EasyBook discovery platform

If you choose to list on the consumer discovery platform at easybook.ai, you grant EasyBook a non-exclusive, worldwide, royalty-free licence to display the information you publish — business name, venue, photos, services, prices, descriptions, ratings and reviews — for the purpose of operating the platform and promoting your business. You retain ownership of your content and warrant that you have the rights to publish it.

9. Reviews and ratings

Clients may rate and review your business and staff after a booking. EasyBook does not edit reviews other than to remove content that violates our content policies — abusive language, personal data, or unverifiable allegations. You can respond publicly from the dashboard.

10. Intellectual property

The Partner Services, including all software, designs, logos, trademarks and content other than your own, are owned by EasyBook or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Partner Services for the purposes set out in these Terms. All rights not expressly granted are reserved.

11. Suspension and termination

11.1 Termination by you

You may close your Partner account at any time from your account settings or by contacting support, subject to settlement of any fees owed.

11.2 Suspension or termination by EasyBook

We may suspend or terminate your account if you breach these Terms, if we reasonably suspect fraud, abuse or unlawful activity, if required by law, or if your continued use creates a material risk to EasyBook, other partners, clients or third parties. We will give reasonable notice unless immediate action is necessary.

11.3 Effect of termination

On termination your access ends. Client data is deleted within 30 days of the end of the agreement, as set out in the Data Processing Agreement, and you may export it during that window. We retain and process data after termination only as required to meet legal obligations, to resolve disputes, and as described in our Privacy Policy.

12. Service availability and changes

We aim to keep the Partner Services available at all times but cannot guarantee uninterrupted operation. Scheduled maintenance, third-party outages and unforeseen events may cause downtime, and we are not liable for downtime beyond our reasonable control.

We may modify these Terms. Material changes are notified by email, in-app or by a banner in the dashboard at least 30 days before they take effect, unless a shorter period is required by law or by security considerations. Continued use after the effective date constitutes acceptance.

13. Disclaimers

The Partner Services are provided "as is" and "as available". To the maximum extent permitted by law, EasyBook disclaims all warranties, express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

EasyBook is not a party to the service contract between you and your client. We do not verify the quality, legality or safety of the services you offer; you are solely responsible for them.

14. Limitation of liability

To the maximum extent permitted by law, EasyBook's total aggregate liability arising out of or in connection with these Terms or the Partner Services will not exceed the greater of (a) the fees you paid to EasyBook in the 12 months preceding the event giving rise to the claim, or (b) EUR 100.

EasyBook will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or business opportunities, even if advised of the possibility.

Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud, death or personal injury caused by negligence.

15. Indemnification

You agree to indemnify and hold harmless EasyBook, its affiliates and their officers, employees and agents from any claims, damages, losses, liabilities and expenses, including reasonable legal fees, arising from:

  • Your breach of these Terms or of any applicable law
  • The services you provide to your clients
  • Your treatment of your clients' personal data
  • Any content you publish on the platform

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Albania, without regard to conflict-of-laws principles. The courts of Tirana have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where mandatory consumer protection law provides otherwise.

17. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, the Data Processing Agreement and any pricing plan or service agreement, are the entire agreement between you and EasyBook regarding the Partner Services.

Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force.

No waiver. Failure to enforce a provision is not a waiver of the right to do so later.

Notices. We may send notices by email, in-app, or through the dashboard. You may send notices to [email protected].

18. Contact

  • Company: EasyBook AI shpk
  • NUIS: M56506203S
  • Email: [email protected]
  • Data Protection Officer: [email protected]
  • Address: Vlore, Rruga "Adem Abazi", zona kadastrale 8602, apartamenti me nr. pasurie 12/387-N2, Albania