Cookie Policy

Last updated 5 September 2026.

1. Introduction

This Cookie Policy explains how EasyBook AI sh.p.k ("we," "us," "our," or "EasyBook") uses cookies and similar technologies when you visit our website or use our platform. This policy provides you with clear and comprehensive information about how we use cookies and your choices regarding their use.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our website. They help us recognize your device and remember certain information about your visit, which can make your next visit easier and the site more useful to you.

3. Types of Cookies We Use

3.1. Essential Cookies

Required for core functionality

• Session management

• Authentication cookies

• Security tokens

• Load balancing

• User preferences

Duration: Session to 1 year

3.2. Functional Cookies

Enable enhanced functionality and personalization

• Language preferences

• Location settings

• User interface customization

• Remember login details

• Service preferences

• Google Maps, which loads when you open a map view to show businesses on a map

Duration: Session to 2 years

3.3. Analytics Cookies

Help us understand how visitors interact with our website

• Google Analytics

• User behavior tracking

• Performance monitoring

• Error reporting

• Feature usage analysis

Duration: Session to 2 years

4. Third-Party Cookies

4.1. Analytics Partners

• Google Analytics

• Purpose: Traffic analysis

• Data collected: Usage patterns, user behavior

• Privacy policy: Google Privacy Policy

4.2. Security and Delivery

• Cloudflare

• Purpose: Delivering our site, terminating the https connection and blocking denial-of-service and other abusive traffic

• Data collected: The technical details of your request, such as your IP address, and a security cookie that distinguishes your browser from automated traffic

• Privacy policy: Cloudflare Privacy Policy

5. Cookie Management

5.1. Cookie Consent

When you first visit our website, you will be presented with a cookie banner that allows you to:

• Accept all cookies

• Reject non-essential cookies

• Customize your cookie preferences

• Access detailed information about our cookies

5.2. Browser Settings

Google Chrome

• Click Menu > Settings

• Scroll down and click "Advanced"

• Under "Privacy and security," click "Site settings"

• Click "Cookies"

Mozilla Firefox

• Click Menu > Options

• Click "Privacy & Security"

• Under "Cookies and Site Data"

Safari

• Click Safari > Preferences

• Click "Privacy"

• Manage "Cookies and website data"

Microsoft Edge

• Click Menu > Settings

• Click "Privacy, search, and services"

• Under "Cookies and site permissions"

6. Impact of Disabling Cookies

6.1. Essential Cookies

If disabled:

• Website may not function properly

• Unable to stay logged in

• Preferences won't be saved

• Security features may be affected

6.2. Analytics Cookies

If disabled:

• We can't improve our services based on usage data

• Performance issues may take longer to identify

• User experience improvements may be delayed

6.3. Functional Cookies

If disabled:

• Language and location preferences won't be remembered

• UI customizations will be lost

• User experience may degrade

6.4. Additional Notes

• EasyBook does not use advertising or marketing cookies, advertising pixels or web beacons, and does not take payments, so there are no payment-provider cookies either

• Disabling non-essential cookies won't affect core functionality

7. Data Collection and Usage

7.1. Information We Collect

Through cookies, we may collect:

• IP address

• Browser type

• Device information

• Location data

• Usage patterns

• Preferences

7.2. How We Use Cookie Data

We use this information to:

• Improve our services

• Enhance user experience

• Analyze platform performance

• Detect and prevent abuse of our platform

• Personalize content

8. Updates to This Policy

8.1. Policy Changes

• We may update this policy periodically

• Changes will be posted on this page

• Significant changes will be notified

• Last update date will be modified

8.2. Notification of Changes

• Website announcements

• Email notifications

• Platform updates

• Cookie banner updates

9. Contact Information

For questions about our Cookie Policy:

• Company: EasyBook AI sh.p.k

• Email: [email protected]

• Address: Vlore, Rruga "Adem Abazi", zona kadastrale 8602, apartamenti me nr. pasurie 12/387-N2, Albania

• Phone: +355694020133

• Data Protection Officer: [email protected]

10. Legal Framework

This Cookie Policy complies with:

• EU ePrivacy Directive

• General Data Protection Regulation (GDPR)

• Albanian Law on Personal Data Protection (Law No. 9887, dated 10.3.2008 "On Personal Data Protection" and subsequent amendments)

• Albanian Electronic Commerce Law

For more information about data protection in Albania, you can contact the Albanian Information and Data Protection Commissioner at:

• Website: www.idp.al

• Email: [email protected]

• Address: Rr. "Abdi Toptani", Nd. 5, Tiranë, Albania

11. Cookie List

12. EasyBook Explorer Cookies

EasyBook Explorer, our public explorer site, sets its own small set of cookies. Your choice there is stored separately from your choice on easybook.ai, so the two do not carry over.

EasyBook Explorer also remembers your light / dark appearance choice in your browser's local storage, under the name theme. That is not a cookie, it is never sent to us, and clearing your browsing data removes it.

13. EasyBook Docs cookies

Our documentation site at docs.easybook.ai sets its own small set of cookies. eb_docs_consent is host-only — it is set for docs.easybook.ai alone and is not shared with any other EasyBook site.

Google Analytics loads on EasyBook Docs only after you have accepted analytics cookies. There are no marketing or advertising cookies on that site.